Support
Something not behaving? The common cases are here — and if none of them fit, write to us.
Write to us
Tell us the device, the app version (Settings → About) and what you were doing — that is usually enough.
Send an e-mail · webiptvapp@pm.meCommon questions
The app is empty after setup
WebIPTV carries no content of its own. It needs an Xtream account or an M3U playlist from a provider you already have. Add it under Settings → IPTV provider. Then pick what belongs in your library under “Manage content”.
A channel stutters or drops out
Most provider lines allow a limited number of simultaneous connections — often exactly one. A second stream (another device, another family member) makes the server drop one of the two. The app shows how many connections your line allows, and how many are in use, under Settings → IPTV provider.
The guide is empty
Programme data comes from your provider’s EPG or an XMLTV source you add. It arrives after the first sync and refreshes on its own; a fresh install shows the guide filling up over the first minutes. Pull the list down to refresh immediately.
A film or channel is missing
Search covers your provider’s whole catalogue, including what you have not switched on — playing something takes it into your library. If it is missing there too, your provider does not carry it.
Nothing plays at all
Check the provider’s status and expiry under Settings → IPTV provider. An expired or suspended line answers every request with an error, which the app can only report, not repair.
How do I cancel my subscription?
Subscriptions are managed in your Apple Account settings: Settings → [your name] → Subscriptions. You can cancel there at any time; the app cannot do it for you.
I already bought it, but the app still asks
Tap “Restore purchases” on the purchase screen. It must be the same Apple Account you bought with. If the app finds nothing, it now says so explicitly — then check which account is active under Settings → App Store.
Beta
The app runs as a public TestFlight beta. Accept the invitation on an iPhone; the Apple TV app then installs from the TestFlight app on the same Apple Account. testflight.apple.com/join/cWj9VHq6